About the WD Portable Drives (My Passport, Elements)
WD My Passport and WD Elements portable drives are used for backups and carrying files.
Common WD Portable Drives (My Passport, Elements) problems we fix
| Problem | Service |
|---|---|
| Drive not detected | WD Hard Drive and SSD Warranty Service |
| Clicking or beeping noise | WD Hard Drive and SSD Warranty Service |
| Very slow copying | WD Hard Drive and SSD Warranty Service |
| Cable or USB port issues | WD Hard Drive and SSD Warranty Service |
Not sure what is wrong? Bring your portable hard drive in, and a technician will diagnose it and explain the fix before starting.
How it works
- 01Walk in or book
Visit Monday to Saturday, or book a visit online, by call or on WhatsApp.
- 02Diagnosis
A technician checks the device and explains the fault to you.
- 03Estimate and approval
You get the cost and expected time before work starts.
- 04Repair and handover
Repaired with genuine parts, tested, and handed back to you.
Genuine parts and warranty: As an authorised WD service centre, we use genuine WD parts. In-warranty repairs follow WD's policy.